{
 "_about": "PropAnalyse complaint register. One entry per complaint a trader sent us (email to complaints@propanalyse.com or a GitHub issue labelled 'complaint'). Trader email and account IDs are never stored here. Fields: id, firm (slug), type, date (ISO date of the incident), received (ISO date we got it), status (received | verified | rejected | resolved | unresolved), evidence_ok (true once we have checked the evidence), firm_response (text the firm sent us, or null), response_date, resolved_date, summary (our neutral one-line summary). Only status 'unresolved' with evidence_ok true and a date within the last 12 months counts in the PA Score. No complaint is ever invented or seeded.",
 "types": {
  "payout_denied": "Payout denied",
  "payout_late": "Payout late",
  "rule_changed": "Rule changed after purchase",
  "unfair_breach": "Unfair breach",
  "refund": "Refund",
  "support": "Support"
 },
 "statuses": [
  "received",
  "verified",
  "rejected",
  "resolved",
  "unresolved"
 ],
 "complaints": []
}